How Micro Moments Are Reshaping The Travel Customer Journey at Traveling

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How Micro Moments Are Reshaping The Travel Customer Journey. Depending on your business, you could fit into one or more of those. When we act on our needs in the moment, our expectations are high and our patience is low.

How micromoments reshape the travel customer journey
How micromoments reshape the travel customer journey from www.thinkwithgoogle.com

Along the customer journey, brands can assist consumers by serving relevant content to help with their indecisiveness. Travel site visits come from mobile. Google identifies 4 key moments when a person turns to a device to act on a need:

How micromoments reshape the travel customer journey

Depending on your business, you could fit into one or more of those. Depending on your business, you could fit into one or more of those. Mobile is changing how brands communicate with customers—from the way they identify key moments of opportunity to how they create a great user experience. So if you can be there, provide useful answers and a good user experience, you’ll reap the benefits.